1. Introduction

These terms govern the use of Saadishop's website, telephone ordering, WhatsApp ordering, product delivery, membership programme and home services.

2. Our services

Saadishop may provide grocery and household sales, home delivery, membership packages, technician service booking, emergency service booking and milk subscriptions. Only services we have activated and published are available.

3. Ordering

Please give accurate contact details, delivery address, products and quantities. We confirm product availability, prices, delivery charges and payment requirements. An order request is not a completed sale until we confirm it.

4. Prices

Prices are shown clearly and are never misleading. If a price must be corrected before we accept your order, we tell you first. Once a sale is confirmed, any change follows the agreement and the law.

5. Minimum order

Minimum order: no minimum. Any exception is published.

6. Delivery

Delivery depends on your confirmed delivery area, service availability and our delivery policy. Any extra charge is shown before your order is confirmed.

7. Membership

Membership fees are separate from product prices. Your benefits depend on your plan and the membership benefits & limits.

8. Payments

Accepted payment methods are shown before checkout or order confirmation, and you receive a confirmation of your payment.

9. Returns

Returns, replacements and refunds follow our return, exchange & refund policy and consumer law.

10. Technician and emergency services

Your final service quotation separates booking charges, inspection charges, labour, materials and any additional work. Extra work needs your approval first.

11. Milk subscriptions

Milk subscriptions follow a separate agreement that sets the quantity, quality, price, delivery frequency and cancellation terms.

12. Credit and late payments

We do not offer informal credit (udhaar). No interest or late-payment charges are ever imposed.

13. Customer conduct

Customers must not give false information, misuse benefits, threaten our staff or interfere with our lawful business.

14. Complaints

Please send complaints through our contact page or official WhatsApp number.

15. Changes to these terms

Important changes are announced clearly. Changes are never imposed on an active agreement against our commitments or the law.

16. Governing law

These terms are subject to the laws of Pakistan, including consumer protection law. All sale, service, membership and payment arrangements are designed to be Shari'ah compliant.